Toyota and Lexus fixing forward camera safety issue on popular models

Toyota and Lexus Australia have initiated a “customer service exercise” on almost 13,000 vehicles to rectify an issue with the software in the forward recognition camera.

The issue could see driver assist functions like autonomous emergency braking (AEB) cut out for four seconds before rebooting.

This “customer service exercise” affects approximately 9100 vehicles across the Toyota Corolla and Corolla Cross lines, produced from July 2022 to August 2022, depending on the variant.

It also affects 3718 Lexus NX models produced from November 2021 to January 2023, depending on the variant.

“Due to programming of the software in the forward recognition camera, there is a possibility that TSS functions could become inoperative for approximately 4 seconds before rebooting and becoming operational again,” said the companies in their separate notices.

• Approximately 9000 Toyota Corolla and Corolla Cross vehicles are affected
  • Produced between July 2022 and August 2022
• View the “customer service exercise” notice and VIN list here

• A total of 3718 Lexus NX vehicles are affected
  • Produced between November 2021 and January 2023
• View the “customer service exercise” notice and VIN list here

Both Toyota and Lexus say dealers will update the software of affected vehicles free of charge.

The companies indicate that the job will take around 40 minutes to complete, but this depends on the dealer’s work schedule.

If you have further questions you can contact the Toyota Service Campaign Helpline on 1800 987 366, or the Lexus Customer Assistance Centre on 1800 023 009.

MORE: Everything Toyota Corolla MORE: Everything Toyota Corolla Cross MORE: Everything Lexus NX